Responsible Gambling Services
Provide Responsible Gambling Services
Expand your skill set within a licenced venue and complete our responsible gambling services (RCG) course.
This goes hand in hand with an RSA certificate and aims to promote safety (harm minimisation) in venues where there are gaming machines, including:
- How to recognise gambling problems and addiction
- Problem gambling
- Harm minimisation
- Gambling laws and much more
We train a variety of students at our Alstonville and Yamba Campus as well as partner venues within Ballina, Byron Bay, Lismore and Yamba.
It is strongly advised to also complete your RSA (SITHFAB021 – Provide responsible service of alcohol) to have both licences appear on the one photo competency card. You can complete both your RSA and RCG combined for $385 or FEE FREE if you are eligible, subject to availability.
Upon completion of your RCG course, Office of Liquor & Gaming NSW (L&GNSW) will send you the link with the details to complete the mandatory L&GNSW online assessment.
On passing the online assessment L&GNSW will email you an RCG interim certificate for the successful completion of your training. The interim certificate is valid for 90 days and allows you to work immediately.
Check if you're eligible for FEE FREE Training
ACE Program
The ACE Program is designed to target Disadvantaged Students across NSW, and students in Regional and Remote Communities in NSW that experience significant barriers to training and employment. Where there are barriers to accessing Smart and Skilled Entitlement training, ACE funding can be used to provide intensive support to assist eligible students to overcome these barriers. The ACE Program is a pathway program to help students access further training under Smart and Skilled, get a job or advance their careers.
* Subject to funding availability.
Eligibility criteria
To be eligible for funding under the ACE Program you must be:
- an Australian Citizen, New Zealand Citizen, permanent resident or humanitarian visa holder, and
- aged 15 years or older
- not at school*, and
- living or working in NSW
- have a USI or be willing to obtain
- special conditions apply to ACE program for young people still at school. Please contact the College for further information.
The following criteria may also apply:
Barriers might include (but are not limited to) one of the following:
- limited employability skills
- ongoing personal issues impacting on educational achievement
- financial limitations in accessing childcare, transport and/or respite care
- low literacy, language, numeracy or computer skills.
Disadvantaged learners may include:
- students who are Commonwealth welfare recipients and their dependants
- people with a disability
- long term unemployed
- young people (15-17 years of age) who are at risk of not making a successful transition from school to further training or work
- migrant/refugees who are unemployed or underemployed
- people with other barriers to the Smart & Skilled entitlement program
- Aboriginal and Torres Strait Islanders
- people in regional and remote communities.
To find out more about ACE Program click HERE
RCG course details
Duration: 1 day
Time: 9:00am – 3:30pm
Vairous locations: Alstonville Campus, Ballina, Byron Bay, Lismore & Yamba
Course cost: $180 or $0 (if eligible)
Price includes $41 fee paid to Liquor and Gaming NSW for ID Competency Card
Training mode: Face-to-face
ACE Program Fee: Subsidised training – find out if you are eligible for FEE FREE Training
*This training is subsidised by the NSW Government
Interim Certificate
Upon successful completion of an RSA course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
competency cards
To obtain a NSW RCG competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
If you already have a NSW RSA competency card, on completion of your RCG course you will automatically be sent a new card with your updated competencies.
Note: in NSW all competencies must expire on the same date, calculated five years from the first competency gained e.g. if your RSA competency expires in June 2023, even if you gain your RCG competency in June 2020 both competencies will still have an expiration date of June 2023. This ensures all your competencies are current and expire on the same date.
Digital cards
You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card. Photo Competency Card Renewal
Students will be sent a reminder notice by email/SMS before the competency card expires. You have up to 28 days after your card expires to visit the online portal to complete refresher training.
Cards cannot be renewed through a training provider during the 28 days. If you do not renew in this time you will need to complete a full RSA/RCG course at a registered training provider.
Who might need their RCG certificate?
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
This includes, but is not limited to:
- Licensees
- Staff with gaming machine duties
- Staff who pay out winnings
- Staff who patrol or serve in the gaming machine area
To find out if you need to complete this training visit the Liquor and Gaming Licensee Training Tool or visit the Liquor and Gaming website for more information.
Enrol 2024 Courses
Find a flexible 2024 course date below and when you’re ready, you can enrol online.
Upcoming Courses
| Name | Date | Time | Location | Available Spaces | Cost | |
| Provide responsible gambling services | 6 November 2024 | 09:00 am - 03:30 pm | ALSTONVILLE CAMPUS | 16 | $170.00 | |
| Provide responsible gambling services | 14 November 2024 | 09:00 am - 04:30 pm | Casino Community and Cultural Centre | 2 | $180.00 |
Do you have any questions?
Get in touch with us below to register your interest, join our waiting list or to find out more information.
North Coast Community College Contact Form
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