Advanced Responsible Conduct of Gambling (ARCG)
Advanced Responsible Conduct of Gambling (ARCG)
This course is designed for existing Responsible Gambling Officers (RGO) who are already employed and have previously obtained the RCG (Responsible Conduct of Gambling) competency.
From 1 July 2024, all hotels and clubs with more than 20 Gaming Machine Entitlements are required to have at least one Responsible Gambling Officer (RGO) on duty when gaming machines are in operation and the Advanced RCG training is now mandatory for all Responsible Gambling Officers (RGO’s) and senior roles within hotels and clubs.
The Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm.
The ARCG course covers:
- Anticipating and managing high-intensity situations using advanced interpersonal skills
- Managing high-intensity situations involving distressed patrons
- Leading a culture of proactive gambling harm minimisation
- Responsible conduct of gambling in practice
ARCG course details
Duration: 1 day
Time: 9:00am – 3:30pm
Training mode: Face-to-face
Location: Alstonville Campus, Yamba Campus or private in-house course at a venue of your choice on request.
Course cost: $330
Price includes $41 fee paid to Liquor and Gaming NSW for ID Competency Card
Interim Certificate
Upon successful completion of an RSA course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
competency cards
To obtain a NSW RCG competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
If you already have a NSW RSA competency card, on completion of your RCG course you will automatically be sent a new card with your updated competencies.
Note: in NSW all competencies must expire on the same date, calculated five years from the first competency gained e.g. if your RSA competency expires in June 2023, even if you gain your RCG competency in June 2020 both competencies will still have an expiration date of June 2023. This ensures all your competencies are current and expire on the same date.
Digital cards
You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card. Photo Competency Card Renewal
Students will be sent a reminder notice by email/SMS before the competency card expires. You have up to 28 days after your card expires to visit the online portal to complete refresher training.
Cards cannot be renewed through a training provider during the 28 days. If you do not renew in this time you will need to complete a full RSA/RCG course at a registered training provider.
Who might need their ARCG certificate?
To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:
- Club secretaries
- Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training
- Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
- Hotel licensees
- Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
- Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers
Enrol 2024 Courses
Find a flexible 2024 course date below and when you’re ready, you can enrol online.
Upcoming Courses
Do you have any questions?
Get in touch with us below to register your interest, join our waiting list or to find out more information.
North Coast Community College Contact Form
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